Fixed-Term
Membership Policy

Welcome to the Goat Fam! We are thrilled to have you climbing with us. Below you will find the full explanation of how your membership works.

General

  • This is a prepaid fixed-term membership.

  • Your membership ends automatically on the final date of the selected membership duration. No need to request for cancellation.

  • All fixed-term memberships do not renew, so there are no surprise charges.

  • All fixed-term memberships cannot be frozen except 12-month membership.

  • All fixed-term memberships are non-refundable and non-transferable.

  • Your membership can only be used by you. It cannot be shared, transferred or used for/by someone else.

  • We may update pricing, benefits, or terms in the future.

  • You will receive at least 15 days’ notice before any changes take effect.

Suspension and Termination

To keep Stonegoat safe and welcoming, we ask all members to follow our gym rules. We reserve the right to suspend or cancel your membership if:

  • You break posted rules, cause a public nuisance, or behave disruptively.

  • You give false or misleading information during sign-up (e.g., name, date of birth, etc.)

  • Serious or repeated violations may result in a permanent ban from rejoining.

Freezing (Only available for 12-month fixed-term membership)

  • You can freeze your membership 2 times for up to 30 days each.

  • There is no freezing fee.

  • While frozen, you are still welcome to purchase a day pass or multi-passes at our regular rates. Please note that off-peak or discounted (concession) pricing will not apply.

  • While frozen, your member benefits like guest passes, special rates on classes&workshops and retail discounts are on pause too.

  • Membership freezes cannot be applied retroactively.

  • The number of days you freeze will be added to the end of your membership.

  • You can request a freeze via https://member.stonegoatclimb.com

  • If you are injured or unwell, you can request a compassionate freeze — we may ask for supporting documents.

Benefits for Fixed-Term Members

Here are some fun stuff you get just for being part of the fam:

  • 2 guest passes per month so you can always bring your new friends to try out Stonegoat!

    • Guests must be accompanied by the paying member at check-in and 

    • Guests should not have previously registered with the gym.

  • Access to member-only pricing on certain classes, programs, and workshops as announced.

  • Discounts on select retail products, which may vary by gym.

Additional benefits for 12-month fixed-term membership include:

  • Members can freeze their membership twice for free, each time for up to 30 days.

  • Members receive a 5% discount at in-gym cafés

Gym Rules and Conduct

The full rules and regulations are available at www.stonegoatclimb.com. Here are some important highlights:

  • Always check in prior to climbing or entering the climbing area.

  • Be respectful of the others around you in all manners – whether climbing or socializing.

  • Keep the mat free of anything that may obstruct climbing safely.

  • Glass containers, food and drink in open containers are not allowed in the climbing area.

  • Be aware of your own capabilities and exercise care, common sense and self-preservation at all times.

  • Consumption of alcohol or psychotropic substances or banned substances in Stonegoat is prohibited.

Gym Operating Hours

We aim to keep things running smoothly, but sometimes the gym needs a quick break:

  • Operating hours may change from time to time for cleaning, upgrades, or special events.

  • We may close parts of the gym—or the whole gym—when needed. Unfortunately, we cannot offer refunds or extensions for these closures.

If we have to close unexpectedly (like for a natural disaster or emergency) for more than 1 full day, we will automatically freeze all fixed-term memberships—no need to request it.